How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 14 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at contact@sowaisted.com and we will respond within 24 hours to assist with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Paypal. Mastercard, American Express & many more.

What are your shipping options? - Limited by volume.

Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. contact@sowaisted.com

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States.

If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

 

 

PAYMENT

HOW CAN I PAY FOR MY ORDERS?

You may pay with a debit or credit card as well as with your Paypal Account. Your card will be charged within 3-5 business days of shipping your product.  

We accept the following as a form of payment:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal

DO YOU STORE CREDIT CARD INFORMATION ON FILE?

For security, we do NOT store your credit card information on file. If you make an exchange for a more expensive item, we will contact you to retrieve payment (the difference).

ORDER

HOW DO I PLACE AN ORDER ONLINE?

Ordering on So Waisted is quick and easy.

  1. To add an item to your Shopping Bag, simply click on "Add to Cart” from the product page.
  2. To view the items in your Shopping Bag click on the Shopping Bag icon in the upper right corner of the page.
  3. To remove an item from your Shopping Bag, click the wastebasket icon located to the right of the product in your bag. Your Shopping Bag will automatically recalculate your total.
  4. To change the quantity of an item in your Shopping Bag, click "edit" located underneath the quantity.
  5. Click on “Proceed to Checkout” to complete your purchase.

 

 

 

ORDER CANCELLATION?

Given the speed at which we fulfill orders, it is not possible to cancel orders after it has been placed. Exchanges are welcomed. Please email us at contact@sowaisted.com

HOW CAN I CHECK THE STATUS OF MY ORDER?

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. 

PART OF MY ORDER IS UNAVAILABLE. WILL YOU SHIP WHAT YOU HAVE OR WILL I HAVE TO WAIT FOR THE ENTIRE ORDER TO BE AVAILABLE?

We will ship the portion of your order that is in stock and issue a shipping confirmation and tracking number. We will inform you of the missing item(s) and issue a refund.

 

DOES SO WAISTED SHIP INTERNATIONALLY?

Yes! 

 

 

PROCESSING

HOW SOON WILL MY ORDER BE SHIPPED?

Orders are processed within 1 - 3 business days (Monday through Friday, excluding holidays).

I ORDERED ON A WEEKEND AND/OR HOLIDAY. WHEN WILL MY ORDER BE PROCESSED?

Orders placed on holidays, Saturdays or Sundays will be processed the following business day.

SHIPPING

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

 Orders take 3-7 days to deliver.

HOW CAN I FIND OUT WHERE MY PACKAGE IS?

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. 

PRODUCT

HOW DO I CHOOSE THE BEST SHAPEWEAR OR CINCHER FOR ME?

If you have questions or need further advice on choosing a shaper, feel free to contact us directly at  contact@sowaisted.com with your questions. We’re here to help!

 

I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS?

Congratulations! You can typically wear a cincher as soon as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Every body is different, so please consult a doctor for a professional opinion.

 

SIZING

I NEED MORE CONTROL, SHOULD I GO DOWN A SIZE?

No, a smaller size won't fit right and may be painful – ouch! Shapewear comes in different levels of control: minimal control, slight control, moderate control, strong control, and maximum control. Instead of going down a size, go up a control level. This will ensure your shapewear provides the support you need and stays comfortable too.

HOW DO I KNOW WHICH SIZE TO BUY?

 Each product has it's own sizing and it's best to review the size chart on each product page. The most important thing to review is waist size. 

WHAT SIZE SHOULD I SELECT IF I PLAN ON LOSING WEIGHT?

Our shapewear will mold to your body, so we recommend selecting a shaper based on your current size. Remember that our shapewear can make you look up to 2 dress sizes smaller instantly, depending on the compression level – but it shouldn't cause discomfort. 

We recommend you go up a size if you experience numbness in the legs, shortness of break, sharp stomach pains or pinching.

 

I'M IN BETWEEN SIZES. WHAT SHOULD I DO?

We understand, not all bodies are the same! Here are some simple tips to help you select the right shapewear:

Never size down! Our shapewear is designed to slim and smooth, so picking a size too small will cause bulges and discomfort.

Email: contact@sowaisted.com

All Rights Reserved. Vierre Inc. 2020

 

 

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